Terms and Conditions

Thank you for visiting the Secoo website (the "Site) of Hong Kong Secoo Investment Group Limited (SECOO.life)

Please kindly note that this agreement does not acknowledge any relationship between you and secoo.life (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of SECOO.life.

Access to and use of the Site and related services (collectively, the "Services") are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the "Terms of Service").

By using the Services, such as placing orders on the site, you are agreeing to all of the Terms of Service.



You will need to register an account to use some of the Services available to you on the Site. In regisitering an account you agree to provide your information that is true, accurate, current and complete in all respects.

If you are under 18, you must let your parents or guardian know about our Privacy Policy before you register to use the Site and the Services.

SECOO.life reserves the right to only accept orders from you if you are aged 18 or over.


Prohibitions and Failure to Comply

We may take actions against your account for activities including -

A) Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in anyway

B) Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.

C) Advertising or send unsolicited messages of any kind

D) Impersonating others or providing any kind of false information

SECOO.life reserves the right to terminate any account at its sole discretion. We may send you an email to inform you regarding the same.


Intellectual Property

All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs and image) are intellectual property of SECOO.life and those are protected by intellectual property, copyright laws and international treaty provisions.

This site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the content is only permitted when expressly authorised by SECOO.life and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of secoo.com.hk

Any such unathorized actions may result in civil consequences of criminal penalties.

SECOO.life reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the site is unavailable at anytime and for any period.


Eligibility to Purchase

In order to place orders with us, you need to meet our conditions of eligibility -

a) Be aged 18 or over

b) Be in possession of a valid credit card or debit card issued by a licensed bank acceptable to SECOO.life for payment

c) You need to ensure that you will provide personal and payment details which are valid and accurate (including email address, real name, phone number, billing information and other requested information as indicated on the site)


Payment Term

Paydollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit extended validation certificates (ev) ssl transaction encryption. paydollar supports cvv/cvc check as well as 3-d secure authentication of visa and mastercard namely: verified by visa, mastercard securecode for added security protection for both customers and merchant.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.


Third Party Links

The webisite may include links to other websites or resources that are not operaed or prepared by SECOO.life.

We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage

caused or alleged to be caused by or in connection with your use of them

SECOO.life is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site.

Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.



All content of this website "SECOO.life" including all images, text, images, photographs, illustrations and design, selection and arrangement,

but is not limited to this range of the copyright and/or trademark and/or intellectual property rights by the site owner or authorised to use, and are subject to the relevant laws to protect.


Disclaimer Statement

SECOO.life (the website) and related services provided to the department in accordance with the following terms of use and your terms of services.

We reserves the right to make any changes to the site, related policies and agreement. We will announce with immediate effect when we modify any rules.

If you disagree with any changes, you must stop using the site at once. Otherwise, we will treat you to accept these changes.

Therefore, please visit this page from time to time to check for any updates or changes to any part of terms of conditions (including the said rules and policies and the Privacy Policy).


Position Statement

It is a matter of personal opinion if it is not by a formal statement on behalf of "SECOO.life".


Security of Your Personal Information

SECOO.life ensures that all the information collected will be safely, securely stored and in order to improve our service.

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from SECOO.life.

In exceptional circumstances secoo.com.hk may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or law enforcement purposes.

We can be disclaimed.

You must not send us email which is including virus, involving insults, defamation, disinformation illegal or infringing material and information.

We can check and delete regarding the same without any notice. 

We do not guarantee the use of this website and service are correct, this site does not guarantee or support this site's server is no viruses or other harmful components.

If the personal information is lost, stolen caused by hackers, viruses, we can be disclaimed. 

*We recommend that all users of this website ensure to have the latest software which is including anti-virus software.


Delivery Policy

There may some situations not under SECOO.life's reasonable supervision occur, such as bad weather. In such cases, we will try to maintain its services and the risk of delivery goods will be beared by the courier company.

Please kindly note that any failure to meet the terms of service shall not be responsible for liability.


Pricing & No Inventory

Prices are shown on the Site and prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our righy to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

Delivery fee will be calculated separately and which is based on shipping method you have chosen. Please kindly note that there will be an extra charges if you choose express service. The final cost will be listed out when you need to settle to the payment.


Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

Your order will be accepted and the contract between you and SECOO.life will be completed when we send you an email to confirm the goods have been dispatched to you.

Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All the sales contracts are therefore concluded in Hong Kong SAR and are written in English.

SECOO.life reserves its right not to accept an order for any reason at its sloe discretion. Such reasons is include, but are not limited to,

one of the following -

A) The product you ordered is out of stock

B) We identify a pricing or product description error

C) We are unable to obtain authorisation for payment

D) You do not meet the eligibility criteria to purchase as set out in the "Terms & Conditions"

Our Customer Service team will contact you at once if there are any problems with your order.



We endeavour to dispatch all products ordered within 5 days after the order has been placed and accepted by us.

You will be given an indication of the expected delivery time when you place your order online. SECOO.life's teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.


Return and Exchange Policy

All the return products must be never used to wear and cleaning. Also all the return products must be with original condition, will all tags attached and in the original undamaged box/packaging.

We will not accept to return the products and/or reject to refund if the return product cannot be met above requirement.

Please return products must be within 14 days (from the day that you have received the goods). Also please attach the "return & exchange form" and original packaging when you return the parcel to the delivery address.

Please contact with our customer support team if you lost the form then we will send you regarding the via email.

Please kindly note that we will not be able to provide a refund on any shipping fees charged for the original order.

*We will also check your times of return product. We maybe in accordance with the discreation to refuse your request for return if return repeated many times.


Your Rights

Nothing in the Term of condition is intended to affect your rights under the Law in Hong Kong SAR.


Indemnity and Waiver

SECOO.life (including its officers, directors, agents, affiliates, licensors and suppliers) harmless fromm and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Term of condition by you.

This includes the use of the website by any other persons using your account caused by your action or inaction.



We have our complaint handling procedure that we will use to try to resolve any disputes when they first arise.

Please contact our customer service team for any order related complaints or comments.


Governing Law and Jurisdiction

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law.

The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.